Please contact us with any questions you have! Our team is here to support you in any way possible.
If you have a question regarding the delivery of your order and have a tracking number, please try our Track Your Order page first.
If these FAQs don't answer your questions, please contact using our Contact Us page or using Live Chat.
Once your item has shipped, we will send you an email with your tracking information. The email will include a tracking number and a link to a website where you can track your package. If you need help, feel free to contact using the website contact form or Live Chat. We’re always happy help.
If you ordered more than one product, it’s very likely that they will be shipped separately as our products are made by various partners. You should receive a tracking number for each item as they are shipped, so please check the tracking status for your missing item. If you’re still unsure about the whereabouts of your missing item, contact us using the website contact form or Live Chat. We’re always happy to help.
Not at the moment, but we're working on it for our US and UK customers.
Making sure you are happy with your items is of utmost importance to us. So returns and refunds are offered up to 14 days after the confirmed delivered date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We try to process our orders fast to ensure they arrive to you as soon as possible, so cancelling an order after it’s been made isn’t always possible. However, if we’re lucky enough to cancel in time, we’ll process your refund right away.
We're sorry to hear that. We’re happy to arrange a refund or replacement for you. Please contact us within 14 days of receipt of the item and we'll resolve the matter. Contact us using the website contact form or Live Chat.
All our orders are subject to customs and tax charges, depending on the country you are shipping them to. We recommend you check your country's policy on this prior to ordering.